Amerisleep Mattress Store At The Galleria, Houston

Friday :  10AM–8PM
Saturday :  10AM–8PM
Sunday :  12–6PM
Monday :  10AM–8PM
Tuesday :  10AM–8PM
Wednesday :  10AM–8PM
Thursday :  10AM–8PM

• Mattress store
• Bed shop
• Bedding store
• Home improvement store

"Kevin was wonderful to work with. He took the time to answer all of my questions. Initially, I had decided to purchase the AS5. After my conversation with him, I decided to purchase the AS4. I'm glad he asked me why my I had chosen the AS5, and what my sleep habits were. Otherwise, I might have ended up on the wrong mattress. 4// I feel the need to add to this review. I don't usually leave bad reviews, but this is only fair considering the customer service I am receiving. I contacted Amerisleep on March to let them know the mattress wasn't at all what I was expecting. Of course, there was the push to try a different one, but I declined. I received an email with instructions for return. I followed the instructions and was told a delivery company would schedule soon. It took days for them to pick up the mattress. That would have been acceptable, but it wasn't because of scheduling issues. It was because the pick-up company kept flaking. Plenty of excuses and I lost a couple of days of work. Finally another company came. I contacted Amerisleep the day it was picked up, and asked what would happen next. Their response "Please note, that it may take up to business days to process your refund and notify your bank. After the refund is received by your bank, it can take an additional 5 to 7 business days for the funds to reflect on your account." That's a long time in today's world of electronic payments. That was days ago and I'm still waiting. I guess I have to wait the full amount of time before I see a refund. The customer service and sense of urgency changes after the mattress purchase. I followed your instructions. The mattress was spotless. The pictures were provided. I would like my money returned to me. I have never had to wait for a refund this long."

"I have really enjoyed the personalized service Amerisleep has provided for us as online customers shopping for a new bed. Kevin H, our representative, has not only answered all my questions but also helped guide me through shopping for our new adjustable bed+ and split king mattress. I have loved getting to talk to the same person when I have called back. Kevin remembers me when I call back and has helped me customize my order to get it just right. Our experience with Kevin really helps us to have confidence in Amerisleep."

"After walking in, we were happily greeted by Kevin Haynes, who provided my group with helpful information about the mattresses they had available, information about the company and its benefits, and any questions that we had. Even after deciding to think more about the mattress, he offered to stay in touch and I'm glad he did! We were still considering other mattresses, and Kevin patiently answered any question I had via email, and responded in a timely manner. He went above and beyond, even at the very end when we finally decided to buy 2 Amerisleep mattresses. He personally helped me purchase the mattresses, explained everything extremely well, and even threw in some extra goodies for us. I can't reiterate enough how helpful he was to us, and I am thankful. Thank you Kevin!"

"I just purchased my first pillow from Amerisleep. I was unsure of which style might suit me best so used the online chat and connected with Kevin Haynes who was friendly and very helpful. He took the time to understand my individual needs and "sleep style". The actual purchase was completed by phone with Kevin who took care to be sure the order was correct. I look forward to getting my new pillow and hope I will be as happy with it as I have been with my Liberty mattress from Amerisleep which I have had for a few years now."

"Kevin was very personable and took a genuine interest in meeting my sleep needs. He was knowledgeable and detailed in his explanation of the products I was considering. I had completed my own research before calling and arrived at a decision already. Kevin walked me through an assessment and I was pleased that we had really arrived and the same product decision. I'm very comfortable with my choices and can't wait to enjoy many great nights of sleep!"

• Debit cards
• Credit cards