AJ Madison Home & Kitchen Appliances Store

• Appliance store
• Grill store
• Kitchen furniture store
• Refrigerator store
• Washer & dryer store

"I recently purchased 3 appliances with Abe and the sales part was just fine. No problems and he did his job. Upon installation of 1/3 appliances it was realized by our contractor (gutted kitchen) that the dishwasher was damaged when he opened the door. The entire left side track was not installed and several tiny plastic pieces were on the bottom. The rack is just hanging down ! I reached out to AJ Madison’s Customer Service who had me call Viking . Viking has tried helping me and even sent a repair people to help but they stated that AJ was the ones to send a new dishwasher. ( track not repairable and it’s damaged) I’ve called and emailed at least 6 times and no one has yet to call me. It’s a full time job trying to speak live to someone and it’s been a very frustrating experience to say the least. Sadly , the CS has been awful. I’m now without a dishwasher in a beach rental property and it’s not rentable without one. Hopefully, someone reads this and finally calls me. Viking also took the store info to assist with getting this rectified. Again , received broken dishwasher …. HELP .. below are photos. All pieces are in the top rack. Contractor stopped install after seeing the inside !"

"Terrible customer service. I purchased two appliances from AJ Madison. One arrived fine the other broken in multiple pieces. Although clearly destroyed in shipping. See pic. I have gotten the run around for weeks. No refund, no replacement. And now won't even return my emails or calls. Terrible customer service. I should have known given all the other 1 star ratings."

"We ordered a nice Samsung fridge. The reason they get 3 stars is the fridge arrived undamaged and the day that was stated. They lost 2 star because the service was very poor through the waiting and delivery process. Inaccurate time of delivery stated on their site at ordering, long waits on phone, inaccurate/inconsistent info from customer service, and delivery experience was very poor. During the delivery, we were investigating the fridge for damage and the delivery guy (AM Shipping) left very quietly (let's call it sneaked out) while we were looking at the fridge. As soon as I saw he left, I went to the front door and they were taking off. They also left the box in our yard without saying anything. We would haven't cared if they had just said "where do you want the box?" and we would have tipped if they had just stuck around. AJ - your CSR team and delivery team aren't a good representation for your company."

"Amanda S was our customer service hero! Our experience with AJ Madison has been a year long saga (from no fault of theirs - just pandemic delays), but their customer service has been top notch along the entire way. We ordered a set of appliances for our kitchen (in Tennessee) back in March and we received the first two of four in November . The last two came this week, February , and through a few hiccups along the way, we were always met with kindness and speedy assistance to resolve any issues, like our cooktop being cracked in transit on our range. Most recently, we ran into an issue with the rebate claim we had submitted back when we purchased the appliances. The rebate office declined our rebate (we couldn't provide serial numbers to complete the claim until they had been delivered) because they deemed our invoice inauthentic. I reached out to AJ Madison immediately to see if they could contact the rebate office and confirm our purchase as legitimate. Within a couple of hours, Amanda S had not only sent me updated invoices and replied to me ready to help, but also reached out to the rebate office directly to resolve the issue. Even our installation guys who brought our appliances commented on what outstanding customer service AJ Madison has, among all their installation clients. Despite the long delays, we would absolutely purchase from them again - all the way in Tennessee! Thank you, Amanda S and customer service team!"

"Do Not purchase from them if you are getting an appliance shipped. Shipping took 2 weeks longer than promised at time of purchase. I could live with that, but the appliance did not work in our space and we had to return it. They are charging a % restocking fee for a new unopened appliance! And we have to pay to ship it back to them - with a freight company! What normal person even knows a freight company to ship with? I should have read some reviews before purchasing. Oh, and when trying to return it, we called nonstop for 7 days and no one ever answered the phone. Finally emailed and a week later someone got back to us. I am not sure how they are even still in business."

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• Debit cards
• Credit cards