1-800-PACK-RAT Moving And Storage

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1-800-PACK-RAT Moving and Storage

Featured Review:

  • Sinfulnvicious1
  • 5 months ago
Update: I’ve upgraded the star rating - the second container showed up two days after the scheduled arrival date which, while frustrating and anxiety-inducing, is still within reason. The gentleman who delivered my second container was professional, punctual, quick and I’m grateful all of my items arrived safe and sound. Original review: The initial delivery of the pods in the state I was leaving was decent. There was some issue about space not being adequate enough for the two containers I ordered to be placed together (I’d been assure originally that it wouldn’t be an issue), but they did a quick fix with the local delivery guys and a swap happened the same day allowing me to fill one container and swap it for an empty one. *I am grateful to the original Pack Rat team over in Vegas for doing that for me. You guys rock.* Both containers were picked up and I was told I’d have to wait 10 business days for delivery. That more or less happened… for one. The second container seems to ha...

Contact and Address


Website: 1800packrat.com

Address: 2211 Corner Ridge, Parkway Suite 130, Northeast Side, San Antonio, Texas  78219, US
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Map Location:

Opening Hours:

  Friday 8AM–10PM
  Saturday 8AM–10PM
  Sunday 9:30AM–6:30PM
  Monday 8AM–10PM
  Tuesday 8AM–10PM
  Wednesday 8AM–10PM
  Thursday 8AM–10PM

About the Business:

1-800-PACK-RAT Moving and Storage is a Moving and storage service located at 2211 Corner Ridge, Parkway Suite 130, Northeast Side, San Antonio, Texas  78219, US.

The business is listed under moving and storage service, logistics service, mover, self-storage facility, storage facility, trucking company category. It has received 58 reviews with an average rating of 2.1 stars.

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Reviews:

  • Sinfulnvicious1
  • 5 months ago
Update: I’ve upgraded the star rating - the second container showed up two days after the scheduled arrival date which, while frustrating and anxiety-inducing, is still within reason. The gentleman who delivered my second container was professional, punctual, quick and I’m grateful all of my items arrived safe and sound. Original review: The initial delivery of the pods in the state I was leaving was decent. There was some issue about space not being adequate enough for the two containers I ordered to be placed together (I’d been assure originally that it wouldn’t be an issue), but they did a quick fix with the local delivery guys and a swap happened the same day allowing me to fill one container and swap it for an empty one. *I am grateful to the original Pack Rat team over in Vegas for doing that for me. You guys rock.* Both containers were picked up and I was told I’d have to wait 10 business days for delivery. That more or less happened… for one. The second container seems to ha...
  • Shelly Grissom
  • 5 months ago
Reasonably priced, arrived when they said they would, got our belongings across three different states without a scratch, picked up the container from the front of our house within a couple days.
  • Amanda Macias
  • 6 months ago
Will never use these services again and will never recommend to my clients. I could not get my packrat delivery scheduled within a reasonable time. Then we did not receive our pack rat on our scheduled date even though I called the day of to verify delivery. When I called the next morning, I was told there was an issue with the fork lift and someone would be in touch. Two days later… no one had contacted me. I did end up receiving a text message stating that the delivery driver did not attempt delivery because they did not have my phone number. (So then how were they able to text me?). Now I’m being told they can deliver in 4 days. Hoping to receive our personal belongings soon but very very disappointed in this whole process and the poor level of communication.
  • Laura Posada
  • 6 months ago
This company is worse than a bad joke! Made reservation over two months ago for two containers and they showed up with one and want to deliver the second a week later. Trying to get them to come and retrieve the container and get a refund right now as we speak. They say that they note accounts and blah,blah, blah…have had to call in and wait for rep for hours at time. Save yourself the headache and go with Uhaul or Pods.These folks only have one truck in San Antonio, Texas and management doesn’t know how to respond to emails that are sent to them internally either…
  • Robert Ramirez
  • 6 months ago
They were very quick and on time picking up, but good luck trying to get your containers back and hope they dont cancel as they did in my case. Their customer service is to say the least, terrible, and they have now left me in a position where I have no idea when I am going to get my belongings back. I do not recommend this company!!!

FAQ:

1-800-PACK-RAT Moving and Storage is open the following days:

Friday :  8AM–10PM
Saturday :  8AM–10PM
Sunday :  9:30AM–6:30PM
Monday :  8AM–10PM
Tuesday :  8AM–10PM
Wednesday :  8AM–10PM
Thursday :  8AM–10PM

Here are some reviews from our users.

"Update: I’ve upgraded the star rating - the second container showed up two days after the scheduled arrival date which, while frustrating and anxiety-inducing, is still within reason. The gentleman who delivered my second container was professional, punctual, quick and I’m grateful all of my items arrived safe and sound. Original review: The initial delivery of the pods in the state I was leaving was decent. There was some issue about space not being adequate enough for the two containers I ordered to be placed together (I’d been assure originally that it wouldn’t be an issue), but they did a quick fix with the local delivery guys and a swap happened the same day allowing me to fill one container and swap it for an empty one. *I am grateful to the original Pack Rat team over in Vegas for doing that for me. You guys rock.* Both containers were picked up and I was told I’d have to wait business days for delivery. That more or less happened… for one. The second container seems to have gone missing. I had received no notification that the delivery of the second wasn’t happening on the scheduled day - I had to call twice asking where #2 was before getting the vague answer of “the facility skipped it”. Now I’ve had to reschedule the movers I had coming out the next day to unpack everything as well as ask Pack Rat that they not charge me an additional month for storage. Customer service told me “it was up to the local facility” as to when they’d be able to deliver the next container, and the earliest she could schedule on her end is days later after the original date. I’m hoping that’s not going to be the case."

"Reasonably priced, arrived when they said they would, got our belongings across three different states without a scratch, picked up the container from the front of our house within a couple days."

"Will never use these services again and will never recommend to my clients. I could not get my packrat delivery scheduled within a reasonable time. Then we did not receive our pack rat on our scheduled date even though I called the day of to verify delivery. When I called the next morning, I was told there was an issue with the fork lift and someone would be in touch. Two days later… no one had contacted me. I did end up receiving a text message stating that the delivery driver did not attempt delivery because they did not have my phone number. (So then how were they able to text me?). Now I’m being told they can deliver in 4 days. Hoping to receive our personal belongings soon but very very disappointed in this whole process and the poor level of communication."

"This company is worse than a bad joke! Made reservation over two months ago for two containers and they showed up with one and want to deliver the second a week later. Trying to get them to come and retrieve the container and get a refund right now as we speak. They say that they note accounts and blah,blah, blah…have had to call in and wait for rep for hours at time. Save yourself the headache and go with Uhaul or Pods.These folks only have one truck in San Antonio, Texas and management doesn’t know how to respond to emails that are sent to them internally either…"

"They were very quick and on time picking up, but good luck trying to get your containers back and hope they dont cancel as they did in my case. Their customer service is to say the least, terrible, and they have now left me in a position where I have no idea when I am going to get my belongings back. I do not recommend this company!!!"

1-800-PACK-RAT Moving and Storage has 2.1 stars from 58 reviews.

The address of 1-800-PACK-RAT Moving and Storage is 2211 Corner Ridge, Parkway Suite 130, Northeast Side, San Antonio, Texas, US.

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